Returns & Exchanges


Our products are one-of-a kind, but so are our customers! Please see our return policy below.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
CLEARANCE & SAMPLE SALE ITEMS
If the product was marked "CLEARANCE" or "SAMPLE SALE" on the product page and in your shopping cart, unfortunately we cannot offer any refunds.
CUSTOMIZED ITEMS
Custom items are not available for return or exchange.
TO MAKE AN EXCHANGE OR RETURN
Please e-mail us at service@victoria-road.com to make an exchange or return.
EXCHANGES
If you’d like to exchange your item for something else on our website, please specify the requested exchange on your return and we will ship the new item(s) to you if available. If the exchanged item(s) total the same price as your returned item(s) and you received free shipping on your original order, there is nothing else you’ll need to do. If there is a difference on the exchange or a shipping charge is required, we will either bill you or refund you the difference as applicable.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you of its receipt and approval or rejection of your refund.